Frequently Asked Questions
Everything you need to know about bringing mosaic art into your home.
Are the mosaic tiles suitable for outdoor use?
Yes, our mosaic pieces are crafted using weather-resistant glass and ceramic tiles. However, we recommend protecting them from extreme frost or direct snowfall to prevent the adhesive from weakening over time.
How do I clean and maintain my mosaic home decor?
To keep your mosaic looking vibrant, simply wipe it down with a soft, damp cloth. For deeper cleaning, use a mild, non-abrasive soap. Avoid harsh chemicals or scouring pads that could scratch the glass surface.
Do you offer custom designs or personalized patterns?
Absolutely! We love creating bespoke pieces. You can contact our design team via the 'Custom Commissions' page to discuss specific dimensions, color palettes, and patterns tailored to your home's aesthetic.
What happens if my mosaic arrives damaged?
Mosaic art is delicate, so we use specialized reinforced packaging. In the rare event of damage during transit, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or full refund.
How long does shipping take for handcrafted items?
Ready-to-ship items are processed within 2-3 business days. Custom or made-to-order pieces typically take 2-4 weeks to complete before shipping, as each tile is hand-placed and cured for durability.
Do you provide installation hardware for wall-mounted mosaics?
Yes, all wall-hanging mosaic art comes with pre-installed heavy-duty mounting brackets and a complimentary installation guide to ensure it is securely displayed on your wall.